Customer Service Orientation
Customer Service and accepable behavior are vitally important in our industry. Guests and customers, particularly those on holiday, expect an outstanding service experience as well as positive memories.
Change is the only constant in your company / in our life. Without change, hotels lose their competitive edge and fail to meet the needs of guests. Change Management allows us to implement changes without effecting the day-to-day operation in a negative manner.
Professional Communication Skills
This course is designed to give a general and clear introduction to effective communication. Participants will understand how communication works and how to communicate professionally within the hospitality environment.
Effective Planning & Organising Skills – Time and Stress Management
Self-Management, which includes planning, organizing and stress management skills, is an essential skill for every effective manager. This course is designed to understand and apply the principles of self-management.
Advanced Leadership Skills
In our job, our people skills (=soft skills) have as much of an impact on your success as your technical skills. This course is designed to understand what makes a good leader and how to develop one’s soft skills.