On the Job Coaching Programme for the Housekeeping Team
During the past 20 years the KHC team has audited and classified more than 3.000 hotels.
The department that was the major cause for concern in so many cases was housekeeping. The reasons for which are manifold, yet the same concerns can be found in so many properties. For example:
Classical training solutions to combat for these types of shortcomings is rarely effective bringing about little or no real change.
Due to this reason, we decided to develop our On the Job Coaching Programme for the Housekeeping Team, which dependant on the size of property, number of outlets, number and qualification of staff and deficiencies present, can be adapted to meet your requirements.
At your property our Coach would observe and analyse the processes in practice by the housekeeping staff in order to ascertain a programme and recommend the scope of services we believe necessary. This information would be presented to the GM, who in turn would decide on the extent of the coaching process to be provided.
Ideally, in order to perform the situation analysis, we would recommend gathering information via a mystery-check, however, guest-feedback details and data gathered from the hotels complaint management would also suffice.
Housekeeping Training Topics